'Back to base' monitoring is an important component of any security solution. By linking your security system up with a back to base monitoring centre, you can ensure that your home or business is being supervised every minute of every day. Back to base monitoring is about making sure that you’re not alone – that help is on standby if ever you should need it.
How does it work?
When your alarm system is activated a signal is sent (usually through a telephone line, but this can vary depending on the nature of your security system) to the back to base monitoring centre. The monitoring centre staff will be alerted that there is activity at your home or business – this might be an alarm, but depending on your security needs, you can be notified if people are entering your premises out of hours (commercial security systems only) or even if your alarm system is being tampered with. When the monitoring centre staff receives a signal, they will either contact you, a patrol company, or the police, depending on the nature of the signal (or alarm) received and your instructions. By acting on a signal immediately, we can often nullify a problem before it escalates. We can also monitor your system, should ever a system problem arise (for example, if your alarm system stops reporting/sending through alarm signals). TMC has over 20 years of experience and expertise as a security monitoring company. During this time have built a strong reputation across the industry for our excellent customer service and commitment to our valued clients. Our monitoring centre is a specially constructed premises fitted in accordance with Australian Standards AS2201 and we maintain a computer driven backup generator and uninterrupted power supply (UPS) to make sure we have electrical power at all times – this means you can be comforted by the knowledge that we are online and continuously connected to your security system at all times. The hardware and software systems we use have been written specifically for the Australian Security Industry and the data we store is secure and backed up every hour – exceeding Australian Standards for the industry. Contact us for a confidential discussion about your security needs.