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The Monitoring Centre Pty Ltd. 

NSW Security Master Licence Number  407 501 940

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Frequently Asked Questions

Why is it important to have my security system connected ‘back to base’?

 

At TMC we often say that ‘back to base’ monitoring isn’t just for when you’re not at home, but rather, it’s for when you are at home. By having your security system connected ‘back to base’, you can ensure that effectively, you’re not alone and help is on standby if ever you should need it. For example, security systems have a panic/duress function that can be activated when you’re in trouble. They can also send a signal to the monitoring centre if there is a problem with your power supply or backup battery. No matter what kind of signal your alarm system sends to the ‘back to base’ monitoring centre, you can be given a ‘heads up’ and an opportunity to respond appropriately.

 

For more information about ‘back to base’ monitoring, click here

 

 

 

What is CCTV?

 

CCTV is an abbreviation for ‘Closed Circuit Television’. CCTV is comprised of video cameras and is often used in conjunction with an alarm to verify activity or event that has taken place. CCTV gives us ‘eyes’ on site.

 

 

 

Why do I need to service my alarm yearly?

 

Security systems are made up of many different electrical and mechanical components. On occasion, these parts can break down, become damaged and stop working effectively. Your security system relies on each of its different components to work, so it’s important to maintain and service your security system at regular intervals – we recommend doing so yearly. When a member of our technical team services your alarm, or security system, we check the parts to make sure they’re working correctly or if they need to be repaired or replaced.

 

For more information about how TMC can maintain and service your security system, including how you can contact us to organise a service request, click here

 

 

 

How often should I change the battery for my alarm system?

 

Depending on usage and type, most backup batteries need to be replaced every 2-3 years. TMC recommends servicing your alarm system on a yearly basis, and during our complete check of your system, we will check the level of your battery and will ensure it is not faulty or at low capacity.

 

 

 

Peace of mind and the safety of my family comes first. I’m looking for a suitable security system for my home and I want to know where to start. What questions should I ask my alarm technician to help me make the right decision for my family and me?

 

  • How long have you been in the industry?

  • What are your credentials (licensing and insurance)?

  • What’s the quality of the equipment/products that you use? 

Where possible, TMC advocates the use of Australian made and supported equipment/products.

  • How long is the warranty on your equipment/products and workmanship? What does the warranty cover?

  • What areas (of my home) does my security system cover? 

It is not necessary to install a reed switch on every door and window of your home; likewise, you do not require a detector in every room. However, understanding what areas of your home are covered (by detectors/reed switches) will highlight any vulnerabilities that your security system may have and will help you to make sure that any weaknesses in your security system are addressed. It’s important that you are satisfied with the coverage that your security system provides.

  • Can you provide ‘back to base’ monitoring?

 

 

 

My business is important to me and I want to make sure that it’s secure 24/7. What questions should I ask my alarm technician to ensure my security system meets my business needs?

 

  • How long have you been in the industry and what are your credentials (licensing and insurance)?

The time and money you invest in your business are invaluable, so it makes sense to ensure that any company you deal with is reputable.

  • Do you have your own team of technicians? Or do you use subcontractors?

  • How long will it take you to provide and install my security system? 

A professional security company should provide a prompt and reliable service within a reasonably short timeframe. The time it takes to provide and install your system will depend on a number of factors, particularly the complexity of your security needs and the availability of products.

  • What’s the quality of the equipment/products that you use? 

Where possible, TMC advocates the use of Australian made and supported equipment/products.

  • How long is the warranty on your equipment/products and workmanship? What does the warranty cover?

  • What areas (of my premises) does my security system cover? 

It’s important to gain a good understanding of any vulnerabilities that your security system may have. Auditing what areas of your premises are covered (by detectors/reed switches) will highlight any security weaknesses and will allow you to address them appropriately.

  • Do you have the capacity to manage access control? 

If you are a larger company (or a business with specific security concerns relating to who accesses your premises) you may want to manage access control (which allows you to monitor who is entering/leaving your business and/or at what time). Your security installer should have the ability to do this.

  • Can you manage my security system remotely, 24 hours a day, 7 days a week?

  • Can you provide ‘back to base’ monitoring?

GLOSSARY

The jargon used in the security industry can be complicated and confusing. To assist, we’ve compiled a list of frequently used terms that can help you to sort out your control panel from your reed switch.

Alarm Control Panel

The central component of an alarm/security system than processes and transmits every signal. Each element of the security system is connected to this panel.

 

CCTV

Closed Circuit Television

 

Codepad/Keypad

The keyboard and screen used to turn the alarm/security system ON and OFF, as well as by an alarm technician to program the system.

 

Backup Battery

Powers the alarm/security system when the electrical power is disconnected from the system.

 

Reed Switch

Contact sensors fitted to windows and/or doors. An alarm signal is activated when the window or door is opened.

 

Dual/Tri Tech Detector

A detector that uses microwave transmitters/receivers to detect movement and heat change. Movement and heat change will activate an alarm signal.

 

PIR

Passive Infra Red (PIR) detectors. An alarm signal is activated when heat change is detected.

 

External Siren/Strobe

An external siren and strobe is often located at the front of the premises. When an alarm signal is activated the strobe will flash and siren will sound. In accordance with noise pollution laws, the siren must be programmed to stop sounding after some time (even if the alarm has not been disarmed), but the siren will continue to flash until it is disarmed.

 

Internal Siren

Located within the premises. The internal siren will sound when an alarm signal is activated.

 

Motion Detector

A sensor used to detect movement. Examples include: PIR detectors, Dual/Tri Tech detectors.