Volume 1, Issue 3 2008  -  Page 1

END OF AN ERA Bureaus and customers may have noticed the absence of our control room Manager "Maree". As of 1st March, 2008 "Maree" has left The Monitoring Centre in search of warm tropical weather and a new life in Darwin. Maree was TMC's first control room operator and her commitment and experience will be greatly missed. All the staff at TMC want to thank her for her contribution to TMC's success and wish her and her partner Nathan all the best with their future endeavors. Maree spent her last few months training our new control room supervisors Mina and Safa. Both supervisors are highly experienced operators and have been tackling this new role with much enthusiasm. CHANGES AT TMC Our administration manager "Nidia" had her newborn arrive on Friday 25th of April, 2008. She will be on maternity leave till next year. All of us at TMC would like to congratulate her and husband Todd on their new bundle of joy and wish them all the best for their parenthood. Nidia's dedication and attention to detail will be greatly missed and we hope to see her back next year. Furthermore, we have two new staff members aboard. TMC would like to welcome "Tim" and "Melissa" to our team. SECURITEL IS CLOSING DOWN In our previous newsletter we mentioned that Securitel will be withdrawn from the marketplace. The first stage has taken place as of February 01, 2008 the sale of Securitel has ceased. The second stage will take place by January 01 , 2009 where there will be a cease on moves, adds & changes to all existing Securitel services. By December 31, 2009 customers will no longer have Securitel services and will have to look at other replacement technologies such as GPRS, GSM OR PSTN. If you have any clients with Securitel please advise them of the changes. TOOTING YOUR HORN AWARD Management at TMC have awarded "Katie" this quarter due to her hard work and outstanding performance in the past few months. Katie is one of our most recent team members that always meets and goes beyond expectations. CONGRATULATIONS KATIE! JOSE’S HOTSPOT Over the next coming months TMC will be providing you with a series of educational newsletters that will assist you in understanding GPRS technology and its application to the security industry. Part 1 of the series will be based on Class 3 & 4 polling and how it is classified under the new Australian Standard AS 2201.5.There are many providers of GPRS monitoring solutions, TMC utilises 3 of them. Jose Muino Technical Director

To remove your name from our mailing list, please advise Mina at mina@monitoring.com.au Questions or comments? E-mail us at mina@monitoring.com.au or call 02 8765 1800

Volume 1, Issue 3 2008  -  Page 2

INFORMATION FOR BUREAUS TMC always strive to provide the best possible service to our bureaus. Therefore, it is important that we have all up to date information forwarded to us as soon as possible. Currently, there are still some clients that have not reported to TMC for weeks, even months. Our staff regularly send out reminders to all bureaus whose clients are currently not reporting, so please advise us if and when we can expect the problem to be rectified. Also, at present some bureaus are experiencing difficulties with their designated patrol companies. In case a patrol company declines to attend premises due to stop trade issue, we try our best to organise another company or police to attend. This is not always easy and it is often time consuming. From our experience patrol companies are reluctant to attend if a bureau is not listed as their customer, and police cannot guarantee a swift response time. In order to avoid unnecessary delays we would prefer to have another patrol company added to the keyholder list. LATE TO CLOSE PROCEDURES When technicians are onsite commissioning new clients with back-to-base monitoring it is important that they advise these new clients of The Monitoring Centre procedure's, in particular our late to close and out of hours procedure's. Advising the client saves us time and also makes them aware of what to do. If staff are working back past their supervised times they should be calling the control room and advising an operator. The same procedure applies for out of hours entries.

To remove your name from our mailing list, please advise Mina at mina@monitoring.com.au Questions or comments? E-mail us at mina@monitoring.com.au or call 02 8765 1800

Volume 1, Issue 3 2008  -  Page 3

FACTS TMC are the monitoring specialists of both commercial and residential properties. With a constant threat of home burglaries, an efficient alarm system can be a real deterrent against theft and vandalism of houses or apartments. Over 30% of Australian homes have been burgled at one time or another as fences and good locks no longer provide enough protection for residence or businesses. Here are some interesting facts about residential security based on statistical evidence from recent years. Although residential property crimes have declined by over 25% between years 2000-2007, home burglaries effect thousands of homes every year Insurance claims for unprotected homes are six times higher than those fitted with a 'local' alarm system Properties with back-to-base monitored alarm system reduce the risk of burglary even further Over 30% of Australian homes have experienced some form of an attempted break in Most home intrusions occur in daytime hours Most sought after items in break-ins are cash, jewellery and camera equipment Major insurance companies offer discounts to properties protected by an approved alarm system. There is little doubt that back-to-base monitored alarm system can offer a piece of mind while properties are unattended. Our dedicated staff will immediately inform the client of any intruder activity, and patrol vehicle and police can also be dispatched. We offer the latest technology in home security backed by our 24 hour control room and technical support.

To remove your name from our mailing list, please advise Mina at mina@monitoring.com.au Questions or comments? E-mail us at mina@monitoring.com.au or call 02 8765 1800