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JOSE’S HOTSPOT cont. ....
Firstly, I would like to thank our many Bureaus over the years for
their support to our family-owned and operated company. TMC has flourished over the years and changes are always occurring.
Currently TMC are undergoing the process of getting the control room graded, which is a costly and time consuming process.
You have probably also heard some new voices on the other end of the phone at TMC of recent. This quarter I would like to
welcome “Katie” and “Arran” to TMC.
Jose Muino
Technical Director
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COMMISSIONING CLIENTS
When technicians call TMC to commission a new client, there is a minimum amount of details that control room operators must receive to put an account on line. These details include;
- Site Name
- Address
- Premises Phone Number
- Panel Type
- Panel Phone Number
- Panel Location
- Power Supply Location
- Keypad Location
- Panel Test Times (Daily or Weekly)
Also, if you want the account to be set up correctly from word go, it’s advisable to inform the operator if there are multiple areas and what they are.
The operator will also need to know if there is an add-on device connected to the alarm system, such as a GSM, Permaconn, Direct Wireless, Surepoll, Safecom or Securitel unit. Please give as much information to our operators as possible.
If you want to give the operator all the details including zone lists and contacts etc, feel free as it saves sending the commissioning sheet later and us chasing installers for client details.
Please note, however, that if it is a busy period in the control room, then it may not be possible to take all details over the phone.
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Don’t forget commissioning sheets can be downloaded from our website at http://www.monitoring.com.au Just follow the Bureau link.
It is very important that TMC receive all client details once alarm is connected so events can be actioned correctly and to the best of our ability.
TMC AWARD OF EXCELLENCE
Recently TMC were visited by “Suretek” and presented with the Platinum Protection Award of Excellence for offering the highest levels of security network and redundancy solutions.
TMC have worked with “Suretek” in the past and will continue to in the future for GPRS & Securitel solutions.
CONGRATULATIONS TMC STAFF!
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